So a while ago on the Panama Cruise a woman
from Canada gave me a twenty dollar bill. I sent her a Flower Power book and I paid for the shipping as I told her I would, I got
a letter from her that she didn't get it and I sent it again. I realize now I
put an L where I could have put an I in the zip code... So then I started
getting angry letters from her husband. I couldn't believe it essentially
because why wouldn't I want to please her and if she knew me she would know I
would want her to be happy. So this week I sent her a new book and her twenty
dollars. Today I get this letter from her husband. I can't believe this guy is
threatening me over a twenty dollar book. ------------------------------------------------
he writes YOU ARE IN THE WRONG HERE
FOR NOT PROVIDING ANY KIND OF CUSTOMER SERVICE. I intend to do everything I can
to make your current customers (if you have any left) and any potential
customers aware of how shoddy your business is. I work in a very specialized
area of internet I.T. ….. don't be surprised if you have a disruption in your
website service REAL SOON if I don't receive a check for $25.50 + an apology.
-------------------------------------------------- Now I ask you, if you were
me what would you do? By the way, my Mother was Canadian as was my
Grandparents and my cousins. Normally I think Canadians are the most respectful
and kind people in the world...this guy must be from somewhere else.... My
husband is amused that the guy is so involved with this and has time to send
threats and hate letters... And may I wish the rest of you NICE people a happy
day full of things to give thanks for...I am thankful for my husband, good
friends, happy people, kind people, my Grandkids and you nice people who are my
customers....I don't mind losing mean people as customers because essentially
there aren't that many mean quilters, unless maybe their husband's are mean
maybe. :0)
Wow, what a grouch!!! He has some serious mental problems. You are right though that most
ReplyDeletequilters are very nice people and we have found the same to be true of Canadians we meet in our travels. Should your internet service go awry be sure to report him to his superiors for his rather sick threatening issues....counseling perhaps is in his future or umemployment???? Have a great day and don't let the turkeys get you down.
OMG!! I'd do nothing!! I certainly wouldn't sink to the level of this unpleasant man. Luckily there are lots of kind, genuine people in this world!
ReplyDeletePity that woman...living with that guy...yuck! When I look at the people who are nice vs the jerks, I find there are a lot more nice people! If it makes you feel any better, you have like a jillion big fans! In fact, I (one of your biggest fans) just put up pictures of some quilt blocks I made from your book that are the start of my border for a Flower Power quilt! http://44thstreetfabric.blogspot.com They were fun to make! There are always going to be those people (sadly). I recently was treated to something similar from someone in the quilting world. Come to find out, it was their mistake. I never even got an apology. Here is my own personal motto: "That which does not kill you makes you funnier"....and you can quote me! Hang in there! Cheery wave from Bev
ReplyDeleteML I'm so sorry to hear about this. There is just no accounting for the jerks in this world. Keep anything he has written you and if there is a problem (like what he has threatened to do) you should be able to use that to sue him! Good grief, what is the man's problem? Maybe he's had one too many while sitting behind that computer. I believe, from my experience with you, that you've always gone over and above in Customer Service. I hope this jerk doesn't bother you again. You are too nice to be treated like this.
ReplyDeleteGads, I just re-read his letter to you. I guess I'd just feel sorry for him. He probably doesn't even have a job and is angry at the world. Why else would he have so much time to get involved with something his wife should be taking care of. I pity the poor woman. She's probably embarrassed to death.
ReplyDeleteThat is unbelievable and knowing you the way I do, I know you go out of your way for people and this guy seems to have a problem of his own;) I can't tell you what I would say, I was taught that ladies never talk like that in public, lol.
ReplyDeleteIf that happened to me, I would feel bad that you had to resend it so many times and at a loss.
Debbie
Wow, that is one angry man, what bizarre behavior. I would ignore him. If he dares try to bad mouth you over this, I would contact a lawyer. He sounds nuts!
ReplyDeleteOh MaryLou, this man isn't quite right in the head. And his letter is so threatening - certainly out of proportion to even a perceived wrong. Hope you can let it go and leave him to his petty angers.
ReplyDeleteMary Lou, as a Canadian, I'm embarrassed to hear you were treated this way. Unfortunately, there are louts everywhere.
ReplyDeleteThe post office should have been able to figure out how to deliver the parcel, even with the wrong postal code. I'm sure you are not the first to mix up L with 1.
Mail does take a long time to get here from the US sometimes - it gets caught up in Canadian customs. Hopefully, she will receive one (or all) of the books you sent shortly, and her husband will send YOU an apology!
So sorry to hear of your problems with this very sad(sick) man. Normal people dont behave like this. I am extremely happy with the service I received when I ordered two of your books a while ago.
ReplyDeleteI am so sorry to hear of this. I worked in the retail business for over 20 years and I experienced people getting angrier and more irrational as time passed. I would guess this man in not successful in his own life and found it empowering momentarily to attack you. My guess is that he will not follow through on his threats to your internet business and you will find the extra book you sent being sold on ebay. I know it is hard , but I would just brush it off and not do anything.
ReplyDeleteIf I lived next door I'd come over an give you a big hug. Let it go.........
ReplyDeleteIf I lived next door I would come over and give you a hug. Don't spend any more of your incredible energy on this guy.
ReplyDeleteMary Lou, only once have I not received product from an online quilt shop. You at least have tried to fulfill your obligation at a loss to you. I never got so much as an excuse for why I never got the product.
ReplyDeleteI did send an e-mail with a receipt requested so I know she got my inquirey but never a note or a replacement...so she never got my business ever again.
You my dear deserve kudos for trying to deliver the product. Let's hope she gets all 3 and sends you some money to cover your expenses.
Bizarre behaviour for sure. Mary Lou I have found you to be so generous when filling orders adding little extras that mean a lot to me and other customers too. The cute pins and the beads are a testament to your business sense. Hopefully the whole issue will disappear soon.
ReplyDeleteI am SO SORRY that man is being so mean to you... you of all people?!!
ReplyDeleteThe first time I ordered a book from you, I received it very quickly, along with a fat quarter of pretty fabric and a cute pin. I received a follow-up email to make sure I had received the book too. That's never happened to me before - an email to assure that I received my order.
You have always completed my orders in a very timely manner and have surprises in each package. I am very, very happy with your service and hope the book shows up for the Canadian lady.
What a jerk! I can imagine how you must feel to be so falsely maligned. But what is worse, to be threatend. Not only is he unethical, but it sounds like he could be is stepping beyond the bounds of legality. Why are people so hateful. I am so sorry you have had to deal with this. Love your work and your great attitude on life, you are really inspirational. We support you, hope that makes up for his foolishness.
ReplyDelete